Booking Terms & Conditions

Please take a few minutes to read through the terms and conditions for your booking. This will help us make your transfer more pleasant and to help us maintain a quality, reliable service.

At the time of booking

Please ensure you are ready for the time of your pickup, as there will be other transfers booked as well as your own. The full price of your booking should be paid, at the latest, on the day that you are collected for your outward journey.

Some bookings may require a deposit to secure them. In the event of a cancellation, you will be provided with a full invoice. The full cost of your booking is to be paid; where you should then claim this cost from your travel insurance company.

We are not allowed by law to provide seating arrangements for children, but we will store your child seats safely for your return transfer.

Airport transfer bookings

It is your responsibility to provide us with accurate dates, times of arrival back to the U.K. and flight numbers. You will also need to provide us with any additional pickups or drop offs at the time of the booking.

We understand that on occasion, flight times are changed. If this occurs you should tell us as soon as possible so we can adjust your booking. On longer journeys we will offer a comfort break of up to 30 minutes; please tell us at the time of the booking if you will require longer as this may incur an extra cost.

We cannot be held responsible for airline delays

Due to the new airline E.U. laws, which both protects you and the company providing your transfer; in such case your flight is delayed by more than three hours, you are entitled to claim compensation from the airline. This covers the expense of re-booking costs for your transfer, or your costs for your onward travel by other means. If this should occur, you will be liable for re-booking costs at the time of your pick up.

We will provide a full invoice to assist your compensation claim from your airline, travel agent or third party you instruct to deal with your claim.


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